Capture feedback in the moment, give local managers clear follow-up priorities, and understand customer sentiment across every branch. Slot Flow connects your customer experience to personal service recovery—all through your own branded, mobile-first forms.
The same choices after every rating.
Built for multi-location service brands. Restaurants and hospitality, dental and healthcare clinics, auto repair groups, fitness and wellness centers, home-service franchises, salons and ecommerce.
Unspoken dissatisfaction. Delayed follow-up. A different customer experience at every branch. When feedback is scattered, local teams miss the signals and owners miss the bigger picture. Slot Flow brings both into view.
Put critical feedback in front of the people closest to the experience. Managers can reach out, apologize and work to resolve the issue in their own voice, with an AI-prepared recovery apology as a starting point. Follow-up stays manual and human.
See every location side by side. Compare rating averages and distributions, private sentiment totals and weekly trends to identify stronger locations and decide where your team should investigate or offer support.
Put a branded QR code where the experience happens. Customers open the location's feedback form on their phone.
Collect ratings and answers to your own questions. AI-assisted sentiment flags negative experiences for attention.
Managers follow up personally, with an AI-prepared apology available. Public-review options remain open to every customer.
Compare locations, review weekly trends and use customer feedback to guide your team's next steps.
Branded forms, location-specific review links and clear sentiment priorities give your teams a practical way to listen and respond.
Create your workspaceGive customers a feedback page that feels like your business, with your own logo, colors, fonts and welcome message. Keep the experience consistent while tailoring the questions to each location.
Customers scan a location's QR code to open a branded, mobile-first form. Customize the code for your counter, reception desk or printed materials and make giving feedback straightforward.
Start from 20 service-business templates or an ecommerce template, pick a theme, and edit the questions to match how your locations actually work.
AI-assisted sentiment helps managers prioritize negative experiences for personal follow-up. Fallback classification keeps feedback usable when the AI step is unavailable.
Every customer can post on Google, when a profile is added, or raise a complaint with management. Those choices stay the same size and order after positive or negative feedback.
Rating averages and distributions sit beside private sentiment totals and weekly trends, so an operations lead can spot the location that is drifting before the next review meeting.
Private sentiment comes from your feedback and forms. Imported public ratings are labelled separately.
After submitting feedback, every customer sees the same two choices: Post on Google, when the business has added its Google profile, and Raise a complaint with management. Neither choice changes with a customer's rating or sentiment.
The buttons stay the same size, order and style after positive or negative feedback. Raising a complaint does not depend on skipping a public review.
Every customer sees the same options after feedback, whatever their rating.
Yelp and other review sites stay off unless a location opts in. Slot Flow does not import reviews from Yelp or Facebook.Connect a Google Maps listing and start a sync manually to bring public reviews into view. They stay labelled separately from private feedback and sentiment.
Choose the plan that fits your locations. Starter needs no card. Paid plans renew monthly and you can cancel at the end of any billing period.
Start collecting branded feedback, free.
£0 / month
The complete feedback-to-resolution workflow for one location.
£19.95 / month
Manage feedback and reputation across a growing business.
£49.95 / month
A shared reputation workflow for larger location networks.
£99.95 / month
Paid plans include Google review syncing, started by a manager. AI drafts are suggestions that a person reviews before anything is used. Slot Flow does not post replies publicly.
Allowances are shared across your workspace and reset each UTC calendar month. Past your feedback allowance, customers can still leave feedback and optional AI analysis pauses until the reset. AI draft requests, including unsuccessful attempts, count towards their separate allowance. There are no automatic overage charges.
Changing plan updates your allowances straight away, with no prorated charges or credits. Your next invoice uses the new price.
Prices exclude VAT. VAT or local sales tax is added at checkout where it applies, based on your billing location.
Give customers an easy way to be heard and local teams a clear starting point for action. Create your workspace, choose a form template, add your branding and generate your first QR code.